Maintenance or Support

Change Control Board

During utilization of software, customer side people send software change request (SCR) to the companies. Project management manages the Change Control Board (CCB) to receive such requests. This CCB consists of developers and testers to perform the change in software.

Change Control Board

Enhancement(s)-

Enhancements

CCB conducts root cause analysis in order to identify the areas to be changed in the software to enhance. In this three parts are included:

• Perform Changes
• Test Changes
• Release software patch to customer site

Now again the maintenance is again partitioned into two parts which are-

1) Enhancive Maintenance

2) Adaptive Maintenance

Missed Defects

Missed Defects-

CCB conducts root cause analysis order to identify the areas to be change in software to correct-

• Perform Changes
• Test Changes
• Release patch to customer site
• Improve capability of both testers and developers(People Improvement) and process for upcoming project(s)(Process Improvement). This is called as corrective maintenance.